Newcastle Laboratories

Quality Statement

Integrated Laboratory Medicine Quality Statement

Patients and their welfare are at the centre of all Medical Laboratory practices and laboratories ensure that their practices continue to reflect the needs of the patient.

All tests performed by the laboratory on behalf of legitimate service users will be undertaken on the premise that the requestor has obtained the consent of the patient to do so and that they have the appropriate professional training and authority to do so. Requestors from outside the Newcastle Hospitals NHS Foundation Trust (NUTH) must seek appropriate consent within the guidelines and policies of their parent organisations. Where requests originate within NUTH, consent must be sought in accordance with NUTH Policy found here

Medical Laboratories provide an extensive repertoire of support diagnostic testing to service users from within and without the Newcastle upon Tyne Hospitals NHS Foundation Trust. The quality and timeliness of our services are to the highest possible levels of testing proficiency and provide assurance to the patient and service users that the testing and interpretation has been undertaken by highly qualified and competent personnel.

Many drivers formulate laboratory practices and competence and include Local, National and International standards, guidelines and legislation requirements that are regularly assessed by independent organisations and professional bodies for compliance with requirements for quality and competence in practice. Although not exhaustive, the assessment organisations that measure laboratory compliance includes:

  • The Care Quality Commission (CQC)
  • The United Kingdom Accreditation Service (UKAS)
  • Medicines and Health Regulatory Agency (MHRA)
  • Human Tissue Authority (HTA)
  • Health and Safety Executive (HSE)

The laboratories always strive to maintain high quality and seek assurances from suppliers of materials, equipment and services to them, that they meet the required quality specifications and provide full and timely back up maintenance and support where and when needed.

We have a culture of continuous quality improvement and seek to ensure that our services continue to meet the expectations of service users and that they are developed with their end needs in mind. There is a commitment to horizon scanning to predict developments and trends and consider the factors that can influence outcome in these processes.


Assessment, Regulation and Legislation

All departments are now accredited to the ISO15189:2012 standards for Medical laboratories. On-site occur annually to ensure ongoing compliance. Conformance to these standards and ongoing accreditation remains the prime quality objective and provides reassurance to service users of our ongoing commitment to attaining the highest levels of service quality.

Please see full accredited scope of tests below via the UKAS website:

Department UKAS accreditation number Link to scope
Blood Sciences 8543 UKAS scope – Blood Sciences
Cellular Pathology 8534 UKAS scope – Cellular Pathology
Microbiology & Virology Services 8368 UKAS scope – Microbiology
Northern Genetics Services 9028 UKAS Scope – Northern Genetics

The laboratories comply with all legislative requirements for practice and are assessed appropriately by external bodies such as the Human Tissue Authority (HTA), Medicines and Health Regulatory Agency (MHRA) and the Home Office for evidence of conformity.

 Quality Management

The Laboratories uphold the principles of continuous improvement to all of its services with the patient at the heart of all practices. There are comprehensive and robust Quality Management Systems in place to underpin this principle and to ensure the highest possible standards of performance excellence are achieved and they are tested by regular internal audit programmes, assessment by external accreditation organisations and quality peer proficiency review (External Quality Assurance) provided by accredited schemes where possible. There are written policies and standard operating procedures that guide practices and these are subject to regular review by competent and qualified practitioners to ensure consistency of approach and validity of process. Tests performed are subjected to regular validation and verification process to ensure that they continue to meet the expectations of our service users and customers are surveyed periodically to gauge satisfaction and allow corrective actions to be formulated where we fail to meet requirements.

Laboratory Quality Elements

The Laboratory Quality Management Systems are founded on:

  • Robust organisational structure
  • Strong and decisive leadership, management and review
  • Vision and direction
  • Recruitment of highly motivated and competent practitioners at all levels
  • Strong investment in training and education
  • Investment in high quality materials and equipment and supplier qualification
  • Service level agreements and market recall
  • Inventory management
  • Service user engagement and responsiveness to their needs and concerns
  • Proficiency testing
  • Efficient and effective working practices and protocols
  • A culture of continuous learning and quality improvement
  • Process development, validation, verification and change control
  • Annual review, document control and robust retention, storage and retrieval processes
  • Information Technology investment and management
  • Incident and nonconformity identification, investigation, analysis, categorisation and effective management
  • Quality indicators
  • Internal audit
  • External assessments
  • Proficiency testing and quality reporting
  • Needs assessment, customer comment and complaint investigation and resolution
  • Continual improvement and opportunity identification using quality management tools

Quality Indicators

The laboratories, following the Royal College of Pathology guidelines, use Key Performance Indicators (KPI’s) to gauge the effectiveness and quality of the services provided. The guidelines are used as the acceptable baseline and the laboratories aim to ensure that their standards are maintained at the highest possible levels above this. Although not exhaustive the key indicators broadly cover the following elements:

  • Availability of documentation and accompanying clinical advice in the end to end service process.
  • Quality of end to end service and clinical advice
  • Timeliness of testing and reporting linked to the required level of patient care (turnaround times)
  • User engagement and satisfaction
  • Teaching, training, education
  • Proficiency testing

These general categories are broken down into measurable sub elements that are regularly reviewed by the laboratory management teams and corrective and remedial actions are implemented where nonconformities are identified, as an integral part of the overall quality improvement process.

Quality Improvement

The laboratories are committed to continual quality improvement programmes and promoting a free thinking environment amongst its workforce to ensure innovation and high performance are at the forefront of our services and the patients and service users benefit from the processes. User engagement and feedback sets the benchmark for quality maintenance and improvement and we welcome all approaches made.

Quality Control and Proficiency Testing

The laboratories run control materials with known acceptability of control results is a prerequisite to subsequent patient sample testing and the validity of the results. Performance is carefully monitored and unacceptable trends are quickly identified and corrective actions implemented prior to patient testing.

The laboratories are registered with external proficiency testing schemes (External Quality Assurance schemes) or utilise confidential exchange processes with other institutions for all tests performed. This independent assessment of quality provides peer assurances of ongoing accuracy and precision in the testing process.


Confidentiality of information is a core value and the laboratories have a number of local policies that supplement the Trust direction and embrace the stipulations of the Data Protection Act 1998, to ensure that this requirement is upheld at all times.

Reference Ranges (Reference Intervals) and Critical Values

Reference ranges and critical values are assessed regularly by qualified laboratory clinical and scientific practitioners to ensure that they remain current and appropriate to the test repertoire. The laboratory will update the details on the website as required and will notify service users of changes. There will be a regular review and update of service user contact details by the laboratory to facilitate the accurate and timely notification of value changes.

Patient Safety

This is at the heart of laboratory practice and sample acceptance, rejection and correct labelling is of paramount importance to the analytical process. The majority of errors in testing occur at the pre-analytical stage at the point where the samples are taken and labelled. In order for the laboratory to uphold its commitment to producing high quality test results and returning them to service users in a timely manner, the latter must ensure that a valid and correctly labelled sample is provided. The laboratories have produced a number of Trust policies (see below) to guide service users in the provision of a valid sample and these are available on the Trust website.


Test Maintenance and Development


Maintaining and developing our test repertoire is another laboratory core value and ensuring that our tests and reporting are of the highest standard and continue to meet the needs of service users is fundamental to our practices. To this end our test portfolio is subjected to regular review by qualified and competent clinical and scientific practitioners in order to maintain, develop and implement improved practices in the analytical process. We seek to streamline processes where possible and ensure full validation and verification of methodology and technology occurs regularly. Although not exhaustive the tools used include:


  • Accuracy
  • Precision
  • Sensitivity
  • Specificity and interferences
  • Linearity of measurement
  • Stability of samples/specimens
  • Comparative evaluation
  • Reference intervals (Ranges)
  • Reportable ranges
  • Limitations of performance
  • Clinical interpretation and advice
  • Standardisation of testing between instruments and testing sites.

Turnaround Times (TAT)


We are committed to providing high quality results in a timely manner to provide rapid diagnostic support for the clinical management of patients. Turnaround time monitoring is undertaken by regular audit and is integral to laboratory practice.


Record Retention


Patient record retention conforms to national requirements and in accordance with Caldicott principles and the Data Protection act 1998. The duration of retention varies regarding the subject matter and full details the times involved can be obtained directly from the laboratories.

Referral Tests


Although the vast majority of tests are performed ‘in house’ it is occasionally necessary to refer ‘rare’ requests to other specialised centres. We will indicate on subsequent reports where the tests were not performed by NUTH laboratories and will secure regular assurances from the referral laboratories on their quality systems and performances to ensure that they meet high expected standards.

Business Continuity


The laboratories have robust plans to ensure business continuity in the event local or wider scope failures that could impact on services provided. The contingency plans are designed to minimise impacts on laboratory services and practices and to ensure that patient care is not compromised.