Newcastle Laboratories

We are committed to providing you with a high quality service and so your feedback is extremely important to us. This will let us know what we are doing right and understand more about what we need to do to improve on our service.

In the departments of Laboratory Medicine we are always trying to improve the service we provide to patients and users of our service. We, therefore, encourage everyone to send us feedback as this will help us know where our service may, or may, not be fully meeting the needs of our users.  In this way we can continually improve the service we offer.

Compliments, comments or suggestions

We are always delighted to receive positive comments about our staff and services and we use these to highlight where things are working well. If you are pleased with the service or treatment you have received, please let us know and we will pass on your compliments to the person or service concerned. If you have any comments, or suggestions for improvement, please let us know – your feedback will help us to review and improve the services we provide.


We don’t always get things right and acknowledge that, regrettably, things don’t always go to plan. Voicing your concerns allow us to learn from the experience and improve the service we provide.

Your feedback counts

To submit a compliment, comment, suggestion or complaint, please complete the feedback form below:

To find out more information about the complaints process, click here