Newcastle Laboratories

Key Contacts

To add on a test to an existing sample:

Biochemistry/Haematology: 0191 223 1017

Microbiology: 0191 223 1344

Immunology: 0191 282 4395

If you are unsure which department you need to call, please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1)

 

For queries regarding results:

Biochemistry/Haematology: 0191 223 1017

Microbiology: 0191 223 1344

Immunology: 0191 282 4395

Cellular Pathology: 0191 282 4445

If you are unsure which department you need to call, please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1)

 

For clinical queries:

Biochemistry: 0191 244 8889/0191 282 9719 (Duty Biochemist). For less urgent queries, you can email dutybiochemist@nuth.nhs.uk

Haematology: 0191 223 1195 (Haematology section)

Microbiology: 0191 223 1344

Immunology: 0191 282 4395

Cellular Pathology: 0191 282 4445

 

For ICE related issues or queries:

Ice Admin: 0191 223 1135 (Option 6) alternatively you can email ice.admin@nuth.nhs.uk

A list of FAQ relating to ICE can be found here 

 

For Sample Requirements:

This information should be available on our website within the test directory section. If you can’t find this information, please call the appropriate department on:

Biochemistry/Haematology: 0191 223 1017

Microbiology: 0191 223 1344

Immunology: 0191 282 4395

If you are unsure which department you need to call, please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1)

 

For specimen courier queries:

Information about your practice’s courier times is available on here

To speak to the courier directly, please call 0191 213 0659. To report issues or for other courier related queries, please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1).

 

For enquiries regarding GP pathology supplies:

Please note that we encourage all GP practices to use our new online catalogue for ordering supplies. Please register/log in to our website to access the catalogue, information on this can be found here

For any queries regarding GP supplies, please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1), or email tnu-tr.newcastlelaboratories@nhs.net. Alternatively you can fill out our contact form

 

For information about private lab test prices:

Please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1)

 

To report misdirected lab reports “Not our Patient”:

Please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1)

 

To inform the lab of urgent samples being sent:

It is not necessary to inform the lab if you are sending urgent samples, as long as you write ‘URGENT’ clearly on the request form and envelope (if applicable). If you do still wish to inform the lab, please call Pathology Reception on 0191 213 7190

 

For laboratory testing invoice queries:

Please call the Business Unit/GP Liaison service on 0191 223 1135 (Option 1)

 

If your query does not fall into any of these categories, please contact the Business Unit/ GP Liaison service on 0191 223 1135 (Option 1) or email us at tnu-tr.newcastlelaboratories@nhs.net

 

Alternatively you can use our contact form 

 

You can fax us at 0191 223 1199